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Table 1 Example of observational checklist

From: Assessing and improving health in the workplace: an integration of subjective and objective measures with the STress Assessment and Research Toolkit (St.A.R.T.) method

DIMENSION DESCRIPTION EXAMPLES ASSESSMENT TOTAL NUMBER
WORKLOAD How many customers are served during the observation? (in the ‘Assessment’ column mark with an X every time a customer is served by observed worker)    N. of customers:
VARIETY In general, how many different operations are performed during the working activity? (in the ‘Assessment’ column mark with an X each operation that you see) - To pass the fidelity card under the optical reader.   N. of times:
   - To pass the items under the optical reader.   N. of times:
   - To fill a shopping bag.   N. of times:
   - To get cash payment.   N. of times:
   - To get payment by credit card.   N. of times:
   - To count money (coins and banknotes).   N. of times:
   - To get in a supply of coins and banknotes at the checkout.   N. of times:
   - Demagnetize anti-shoplifting device.   N. of times:
   - To put price tag on the item.   N. of times:
   - To receive discount voucher.   N. of times:
   -…………………   N. of times:
   -…………………   N. of times:
CUSTOMER RELATIONSHIP MANAGEMENT Number of customers in a line (in the ‘Assessment’ column mark the number of customers four times in the minute indicated)   T0: …(Time 0)  
    T1: …(after 10 minutes)  
    T2: …(after 20 minutes)  
    T3:…(after 30 minutes)