WORKLOAD

How many customers are served during the observation? (in the ‘Assessment’ column mark with an X every time a customer is served by observed worker)
  
N. of customers:

VARIETY

In general, how many different operations are performed during the working activity? (in the ‘Assessment’ column mark with an X each operation that you see)

 To pass the fidelity card under the optical reader.
 
N. of times:

 
 To pass the items under the optical reader.
 
N. of times:

 
 To fill a shopping bag.
 
N. of times:

 
 To get cash payment.
 
N. of times:

 
 To get payment by credit card.
 
N. of times:

 
 To count money (coins and banknotes).
 
N. of times:

 
 To get in a supply of coins and banknotes at the checkout.
 
N. of times:

 
 Demagnetize antishoplifting device.
 
N. of times:

 
 To put price tag on the item.
 
N. of times:

 
 To receive discount voucher.
 
N. of times:

 
…………………
 
N. of times:

 
…………………
 
N. of times:

CUSTOMER RELATIONSHIP MANAGEMENT

Number of customers in a line (in the ‘Assessment’ column mark the number of customers four times in the minute indicated)
 
T0: …(Time 0)
 
  
T1: …(after 10 minutes)
 
  
T2: …(after 20 minutes)
 
  
T3:…(after 30 minutes)
 