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Table 2 Descriptive statistics and inter-correlations among all variables

From: Assessing and improving health in the workplace: an integration of subjective and objective measures with the STress Assessment and Research Toolkit (St.A.R.T.) method

  

Range

M

D. Std.

1

2

3

4

5

6

7

8

Self-Report measures

1. Workload

1-4

2.59

.75

1

       
 

2. Boredom

1-5

2.71

.90

.17

1

      
 

3. Customer relationship management

1-5

2.41

.94

.21*

.42**

1

     
 

4. Psychological health

0-3

0.92

.55

.06

.46**

.50**

1

    
 

5. Emotional exhaustion

0-6

2.80

1.63

.35**

.56**

.66**

.60**

1

   

Objective measures

6. Workload (number of customers served)

0-37

12.42

7.62

-.02

.06

.15

-.03

.13

1

  
 

7. Boredom (variety of tasks)

2-14

5.91

2.49

.09

-.07

-.18

-.11

-.25**

.37**

1

 
 

8. Customer relationship management (customer queue)

0-6

1.70

1.29

.00

.02

.27**

.26**

.25**

.41**

-.15

1

  1. *p ≤ 0.01; **p ≤ 0.001.
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Journal of Occupational Medicine and Toxicology

ISSN: 1745-6673