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Table 2 Problem-oriented coping strategies

From: “I need to take care of myself”: a qualitative study on coping strategies, support and health promotion for social workers serving refugees and homeless individuals

Work tasks and content

• Reducing work tasks

• Acquiring knowledge

• Independent problem-solving

Work organisation

• Having good time management

• Adhering to work time and breaks

• Reducing work time

• Prioritising

• Separating work and private life

• Creating change at higher levels of the system

Social relations

• Setting limits towards clients

• Acting in a calm, confident and self-determined manner in conflict situations

• Seeking support in challenging situations

• Overcoming language barriers

• Open discussions within the team in conflict situations

Personal strategies

• Psychotherapy

• Using medication against insomnia and sleep disturbances