| |
Psychological health
|
Emotional exhaustion
|
|---|
| |
Step1
|
Step2
|
Step3
|
Step 1
|
Step2
|
Step3
|
|---|
|
Predictors
|
β
|
β
|
β
| |
β
|
β
|
|
Control variables
| | | | | | |
|
Gender
|
.10
|
.04
|
.07
|
.09
|
.03
|
.07
|
|
Age
|
.04
|
.07
|
.03
|
.04
|
.05
|
.05
|
|
Occupational type
|
-.12
|
-.04
|
-.14
|
-.17
|
-.08
|
-.05
|
|
Self-report measures
| | | | | | |
|
Workload
| |
-.07
|
-.06
| |
.18**
|
.21**
|
|
Boredom
| |
.31***
|
.34***
| |
.34***
|
.35***
|
|
Customer relationship management
| |
.39***
|
.33***
| |
.48***
|
.41***
|
|
Objective measures
| | | | | | |
|
Workload (Number of customers served)
| | |
-.27*
| | |
-.07
|
|
Boredom (Variety of tasks)
| | |
-.08
| | |
-.18*
|
|
Customer relationship management (Customer queue)
| | |
.27*
| | |
.13
|
|
R2 adjusted
|
.006
|
.31
|
.38
|
.02
|
.56
|
.59
|
|
ΔR2
| |
.25**
|
.07**
| |
.54**
|
.03*
|
- *p ≤ 0.05; **p ≤ 0.01; ***p ≤ 0.001.
