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Table 3 Hierarchical regressions
| Psychological health | Emotional exhaustion | |||||
|---|---|---|---|---|---|---|
| Step1 | Step2 | Step3 | Step 1 | Step2 | Step3 | |
| Predictors | β | β | β | β | β | |
| Control variables | ||||||
| Gender | .10 | .04 | .07 | .09 | .03 | .07 |
| Age | .04 | .07 | .03 | .04 | .05 | .05 |
| Occupational type | -.12 | -.04 | -.14 | -.17 | -.08 | -.05 |
| Self-report measures | ||||||
| Workload | -.07 | -.06 | .18** | .21** | ||
| Boredom | .31*** | .34*** | .34*** | .35*** | ||
| Customer relationship management | .39*** | .33*** | .48*** | .41*** | ||
| Objective measures | ||||||
| Workload (Number of customers served) | -.27* | -.07 | ||||
| Boredom (Variety of tasks) | -.08 | -.18* | ||||
| Customer relationship management (Customer queue) | .27* | .13 | ||||
| R2 adjusted | .006 | .31 | .38 | .02 | .56 | .59 |
| ΔR2 | .25** | .07** | .54** | .03* | ||
