Table 2 Overview of job and personal demands and resources of employees in social firms
| Â | Demands | Resources |
|---|---|---|
Work tasks | • Guiding work tasks • Emotional demands • Customer contact | • Meaning of work • Variety of work tasks • Work autonomy • Pleasure in working with people |
Work organisation | • Conflicts between social and economic objectives of the company • Work absences of employees • Collaboration with employees • High work intensity and time pressure • Working hours • Undefined communication structures • Accessibility and dissolution of boundaries • Low financial remuneration • Long daily commute • Lack of initial training • Negotiations with the integration office | • Participation in shaping the structure of the social firm • Trainings and seminars • Meetings on a regular basis • Substitution arrangements • Cooperation and exchange within the social firm • Cooperation and networking with external organisations or players • Working hours |
Social relations | • Lack of social support • Conflicts management for employees • Conflict management with supervisors involved • Communication with hearing impaired employees • Lack of appreciation | • Working atmosphere • Social support of colleagues • Social support of the management • Pedagogical support • Appreciation • Customer satisfaction • Company outings • Provision of a social psychiatric service |
Work environment | • Heat • Limited shower facilities and small changing rooms • Work equipment placed too high • Heavy lifting • Constant standing • Technical problems | • Provision of an ergonomic work environment • Spacious work environment • Use of work equipment from the parent company |
Personal | • Learned behavioural patterns in the career • Own expectations and emotions • Wanting to help | • Patience • Empathy • Optimism • Dealing with perfectionism |